TERMS AND CONDITIONS Marketing Express — Tradix app s.r.o. Version 2026-10-04, effective from 4 October 2026 1. INTRODUCTORY PROVISIONS 1.1 These general terms and conditions (the “Terms”) govern the mutual rights and obligations between Tradix app s.r.o., Company ID (IČO) 24926370, with its registered office at Jana Zajíce 924/16, Bubeneč, 170 00 Praha 7, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 446092 (the “Operator”) and everyone who orders Marketing Express services through the website https://marketingexpress.app (the “Website”) (the “Customer”). 1.2 The Operator can be contacted by e-mail at support@tradixapp.com or by phone at +420 775 054 042. This e-mail address is also the single point of contact for users and for public authorities under Articles 11 and 12 of Regulation (EU) 2022/2065 on digital services (Digital Services Act); communication is possible in Czech or English. 1.3 The Customer may be a consumer, i.e. a natural person who concludes the contract outside the scope of their business activity or independent exercise of a profession (§ 419 of Act No. 89/2012 Coll., the Civil Code (občanský zákoník)), or a business, including a legal entity. The provisions on consumer rights apply only to consumers. Deviations for businesses are set out in Article 15. 1.4 In addition to these Terms, the contract consists of the description and price of the service displayed on the Website at the time of the order and the following documents: the complaints policy (https://marketingexpress.app/legal/complaints), the withdrawal information (https://marketingexpress.app/legal/withdrawal) and the AI and content rules (https://marketingexpress.app/legal/content). The processing of personal data is described in the privacy policy (https://marketingexpress.app/legal/privacy). Where a business customer entrusts the Operator with personal data of other persons, the data processing agreement (https://marketingexpress.app/legal/dpa) applies. 1.5 The contract is concluded in Czech or English, in whichever of the two languages the Customer uses on the Website when placing the order; the Operator provides the Customer with these Terms and the other documents forming part of the contract in that language. The Operator archives the concluded contract (order) in electronic form, and the Customer has access to it in their account and in the confirmation e-mail. These Terms can be downloaded from the Website and are attached to the order confirmation. 1.6 The Operator has not undertaken to comply with any code of conduct (§ 1826(1)(e) of the Civil Code). 1.7 The services are intended for persons over 18 years of age with full legal capacity. 2. SERVICES 2.1 Marketing Express is an online service through which the Customer orders the editing and post-production of videos (short-form and long-form) and the creation of graphics according to their own brief. The brief means the settings chosen in the order wizard, the text brief (prompt), the saved Brand Voice and the uploaded materials. 2.2 The main characteristics, scope, price, delivery deadline and number of revisions of each service are stated on the Website with the service and in the order summary before the order is submitted. 2.3 The Operator creates the results using software tools, including artificial intelligence (AI) tools. AI proposes the edit, generates footage, images and voice, and lays out the graphics. The Operator checks the results before delivery. Details, including how AI-generated content is labelled, are in the AI and content rules (https://marketingexpress.app/legal/content). 2.4 The result is an original rendering of the brief. Within the limits of the brief, the Operator chooses the specific creative form (editing, music, animations, colours, typography), unless the Customer specified it in the order. The outputs of generative AI are not entirely predictable; the Operator therefore does not guarantee any specific appearance beyond the brief. 2.5 Results are delivered as files: video in MP4 format (H.264/AAC), graphics in PNG format (animated graphics as MP4), subtitles in SRT format, and larger sets also as ZIP. The files have no technical protection (DRM) and play on ordinary computers, phones and social networks (Instagram, TikTok, YouTube, Facebook and others). 3. USER ACCOUNT 3.1 Orders can be placed after registering a user account. When registering, the Customer provides truthful information and confirms that they have read these Terms and the privacy policy. 3.2 Access to the account is protected by a password, which the Customer is obliged to keep secret. The Customer is responsible for activity carried out through their account, unless it occurred through no fault of their own. 3.3 The Operator may restrict, suspend or close an account if the Customer materially or repeatedly breaches these Terms, in particular the content rules (https://marketingexpress.app/legal/content), or the law. It informs the Customer of the reasons by e-mail, including the options for challenging the decision (statement of reasons under Article 17 of the Digital Services Act). It refunds a proportionate part of the price for performance that has been paid for but not yet provided. 3.4 The Customer may delete the account at any time in the “My data and account” section. If the Customer has an order in progress or an active subscription, the account can be deleted only after the order has been completed or the subscription cancelled, as the case may be. Deleting the account does not extinguish rights and obligations under contracts already concluded. 4. ORDER AND CONCLUSION OF THE CONTRACT 4.1 The service descriptions and the price list on the Website are for information only and do not constitute an offer to conclude a contract. Only the Customer’s order constitutes an offer. 4.2 The Customer puts the order together in the wizard: chooses the service, scope and settings, uploads materials and writes the brief. Before submitting, the Customer sees an order summary with the total price and can go back and change or correct anything. The Customer submits the order with the “Order and pay” button followed by the price, or, for a free order, with the “Place order” button. By doing so, the Customer acknowledges that the order entails an obligation to pay the price. 4.3 Before submitting the order, the Customer confirms by ticking a box that they have read these Terms and the privacy policy and agree to them. A consumer also gives express consent to the commencement of performance before the withdrawal period expires and acknowledges that the right of withdrawal lapses upon complete delivery of the result (Article 11). 4.4 The contract is concluded at the moment the Operator accepts the order. The Operator accepts the order by displaying a confirmation immediately after it is submitted. The Operator also sends the Customer a confirmation of the content of the contract, including these Terms and the consents given, by e-mail (§ 1824 of the Civil Code). 4.5 If the price is not paid within 24 hours of submitting the order, the contract terminates and the order is cancelled automatically. This creates no obligation for the Customer. The Customer may cancel an order that has not yet been paid at any time in their account. 4.6 The Operator may reject an order or withdraw from the contract if its performance would be contrary to the law or to the content rules, if the brief cannot be fulfilled or if the materials cannot be processed. In such a case, it refunds the price paid in full without undue delay. 4.7 The Customer bears their own costs of the means of distance communication (internet, telephone). The Operator does not charge anything for them. 5. PRICE AND PAYMENT 5.1 The prices stated on the Website and in the order summary are final, including all taxes and fees. The Operator is not registered for VAT. The price displayed in the order summary when the order is submitted is decisive for the contract. Prices are in Czech crowns (CZK) on the Czech version of the Website and in US dollars (USD) on the English version; the price is paid in that currency. 5.2 Prices are not personalised on the basis of automated decision-making. Discounts from subscriptions, discount codes and the deadline guarantee follow the rules set out in these Terms and apply equally to everyone. 5.3 The price is paid in advance online on the secure payment page of Stripe Payments Europe, Limited (Ireland), by payment card, Apple Pay, Google Pay or another method offered by the payment gateway. The Customer enters the card details directly into the payment gateway and the Operator does not know the full card number. On the bank statement, the payment appears as “TRADIX* MKTEXPRESS”. 5.4 The price is due when the order is submitted. The Operator starts working on the order once the payment has been credited, i.e. once it has been confirmed by the payment gateway. 5.5 The payment gateway sends a receipt by e-mail, and the receipt is also available in the account. The Operator issues an invoice on request. 5.6 Discounts: a) a Customer with a subscription receives a discount according to the price list on orders beyond the plan; b) a discount code is entered before the order is submitted; its amount and validity are determined by the Operator; a code cannot be exchanged for money; c) the credit for a missed deadline is applied in accordance with Article 7.4; d) the Operator does not charge an amount lower than CZK 15 (USD 0.75 on the English website) that remains after discounts. 5.7 The Operator refunds money by the same means of payment by which the payment was received, unless expressly agreed otherwise with the Customer. 6. CUSTOMER MATERIALS AND BRIEF 6.1 The Customer supplies materials (videos, photographs, logos, documents, texts, links) and information about the brand (Brand Voice). The quality of the result depends on the quality and completeness of the materials and the brief. 6.2 The Customer declares and is responsible for ensuring that: a) they hold all the necessary rights to the materials (copyright, licences, trademark rights), and neither the processing of the materials nor the use of the result infringes the rights of third parties; b) they have the consent of all persons who are captured in the materials or can be heard in them to the processing of the materials and to the use of their likeness and voice in the result, including use in advertising (§§ 84 to 90 of the Civil Code); if they order a talking avatar or a voice based on a real person, they also have that person’s consent to the creation of their digital likeness; c) neither the materials nor the brief are contrary to the law or to the content rules (https://marketingexpress.app/legal/content); d) they process the personal data of other persons contained in the materials in accordance with the GDPR and are entitled to pass them on to the Operator. 6.3 The Customer grants the Operator a free-of-charge, non-exclusive authorisation to use the materials to the extent and for the period necessary to perform the contract, including revisions and complaints. In particular, the Operator may reproduce, modify and process the materials with AI tools and incorporate them into the result, including through the processors listed in the privacy policy (https://marketingexpress.app/legal/privacy). The Operator will not use the materials to train AI models or for its own promotion without the Customer’s separate consent. 6.4 If the brief is unclear or the materials are insufficient, the Operator may ask the Customer to supplement them. The delivery deadline does not run while the Operator is waiting for a reply. 6.5 A breach of the declarations under Article 6.2 constitutes a material breach of the contract. If a third party asserts a claim against the Operator because of the Customer’s materials or brief, the Customer shall compensate the Operator for the damage incurred as a result. 7. DEADLINE AND DELIVERY 7.1 The guaranteed delivery deadline (“guaranteed by …”) is stated in the order summary and in the account and depends on the service and the scope of the order. The estimated completion time given in hours is indicative; the guaranteed deadline is binding. 7.2 The deadline runs from payment of the order, or, for a free order, from its submission. 7.3 The result is delivered at the moment the Operator makes it available for download in the Customer’s account. The Operator notifies the Customer of the delivery by e-mail or via WhatsApp, as chosen in the order. 7.4 If the Operator fails to deliver the result by the guaranteed deadline (the first delivery is decisive), the Customer receives a credit of 50% of the price of their next paid order. The credit is applied automatically to the next paid order in the same account, is non-transferable and cannot be exchanged for money. This does not affect the consumer’s statutory rights arising from the Operator’s delay. 7.5 The deadline does not run while the Operator is waiting for the Customer’s cooperation (Article 6.4), nor during an obstacle that the Operator could not avert (for example, an outage of the hosting provider, the payment gateway or the AI models). The Operator informs the Customer of such an obstacle. If the Operator cannot deliver the order at all, it refunds the price paid to the Customer in full. 7.6 The results are available for download in the account for as long as the account exists; the Operator recommends saving them after delivery. The Operator may remove files older than 12 months from the account if it notifies the Customer by e-mail at least 30 days in advance. 8. REVISIONS AND APPROVAL 8.1 The price of each video or graphic includes the number of revisions stated for the service, usually two rounds per item (for graphics, no more than ten rounds per order). The Customer requests a revision in the account, on the order. 8.2 A revision means a change within the limits of the original brief, for example shortening, replacing the music, or correcting the text, colours or order of shots. A change of the brief or concept is a new order. 8.3 The Operator delivers a revision without undue delay, usually within a period corresponding to the standard deadline of the service. 8.4 The Customer confirms the delivered result with the “I approve, it's done” button on the project. Revisions are an additional part of the service and in no way limit the rights arising from defective performance under the complaints policy (https://marketingexpress.app/legal/complaints). 9. SUBSCRIPTION 9.1 The Operator offers subscription plans (Starter, Entrepreneur, Business). Each plan includes a set number of videos and graphics in the price for each month, a discount on further orders and other benefits according to the price list (https://marketingexpress.app/pricing) valid at the time of the order. 9.2 A subscription is concluded for an indefinite period with a billing period of one month or one year. The annual payment corresponds to the price of 8 months. The price for each period is paid in advance. 9.3 The subscription renews automatically for a further period of the same length, and the price is charged at the start of each period to the payment card stored with the payment gateway. The Operator informs the Customer of a price change by e-mail at least 30 days in advance; the new price applies from the first period that begins after this notice period has expired. If the Customer does not agree with the change, they may cancel the subscription. 9.4 The Customer may cancel the subscription at any time in the account on the Plans page (the “Cancel” button; the card and invoices are managed with the “Payments & invoices” button). The cancellation takes effect at the end of the paid period; until then, the plan can be used and nothing further is charged. The price for the unused part of the paid period is not refunded, unless the Customer withdraws under Article 11 or the performance is defective. 9.5 The Operator may terminate a subscription as of the end of a billing period with at least 30 days’ notice, or immediately in the event of a material breach of the Terms by the Customer. 9.6 The videos and graphics included in the plan are renewed every month from the day the subscription started, even with annual payment. Unused items do not carry over to the next month and cannot be exchanged for money. An order paid in full from the plan is not paid by card. 9.7 The plan can be changed in the account. The price difference is settled according to the details displayed before the change is confirmed. 9.8 If the price for the next period cannot be charged, the payment gateway retries the payment. If the price remains unpaid even then, the subscription ends. 9.9 A plan activated with a 100% discount code applies for one billing period, does not require a payment card and does not renew automatically. 10. RIGHTS TO THE RESULTS 10.1 Upon payment of the price (for an order from the plan or a free order, upon its submission), the Operator grants the Customer an authorisation to use the result (a licence) to the extent that the rights to the result belong to the Operator. The licence is exclusive, unlimited in territory, time and quantity, and entitles the Customer to use the result in all manners, including use in advertising, modification, combination with other works and publication. The Customer may grant it to other persons in whole or in part. The Operator retains only the right to store the result in the Customer’s account and to use it to perform the contract. 10.2 Parts of the result created exclusively by AI tools (for example generated footage, images or a synthetic voice) may not be protected by copyright under Czech law, because they are not the result of human creative activity. The Operator therefore does not guarantee that the result or any part of it is a copyright work, or that an exclusive right to it arises. However, it does guarantee that it will not otherwise use the result itself or provide it to third parties. AI tools may create similar results for other users as well. 10.3 The licence does not cover the Customer’s materials (these remain the Customer’s) or music under Article 10.4. 10.4 The Operator adds music from its library to the video at the Customer’s instruction. Tracks marked on the Website as “Commercial track” are commercially released recordings protected by copyright. The Operator grants the Customer no licence to them, and the Customer chooses them at their own risk. Before publishing, in particular in advertising or on a business account, the Customer must obtain the necessary authorisation or replace the music, for example with music from the social network’s library. Social networks may mute or block a video with such music. For the other tracks in the library, the Operator grants authorisation to the extent of the licence it holds for them. 10.5 The Operator may use the result as a sample of its work (portfolio) only with the Customer’s prior consent. 11. WITHDRAWAL FROM THE CONTRACT 11.1 A consumer has the right to withdraw from a distance contract without giving any reason within 14 days of its conclusion. Detailed information and a model form are in the withdrawal information (https://marketingexpress.app/legal/withdrawal). 11.2 The consumer may withdraw online using the Withdraw from the contract here (https://marketingexpress.app/odstoupeni) function, which is available in the Website footer and in the account, or by e-mail, by letter to the Operator’s registered office or using the model form. The deadline is met if the withdrawal is sent before it expires. The Operator confirms receipt of the withdrawal by e-mail without undue delay. 11.3 The consumer acknowledges that: a) at the consumer’s express request, the Operator starts performing the order immediately, i.e. before the withdrawal period expires; b) the right to withdraw from the contract lapses once the Operator has completely delivered all the ordered results (§ 1837(a) and (l) of the Civil Code); c) if the consumer withdraws earlier, they will pay the Operator a proportionate part of the price for the performance provided up to the moment of withdrawal (§ 1834 of the Civil Code). 11.4 The proportionate part of the price is determined by the extent of the work carried out before the withdrawal: the price of the items already delivered according to the order summary and, for items in progress, the part of the price corresponding to the work done. If the Operator has not started working on the order, the full price is refunded. 11.5 If a consumer withdraws from a subscription within 14 days of its conclusion, the Operator refunds the price reduced by the value, according to the price list, of the orders it has already processed or is processing under the plan, but no more than the price paid. 11.6 The Operator refunds the money within 14 days of the withdrawal by the same means of payment by which it was paid. 11.7 A business does not have the right of withdrawal under this Article. 12. DEFECTS AND COMPLAINTS 12.1 The Operator is responsible for the result being in conformity with the contract, i.e. with the service description, the brief and the agreed parameters, and free of defects. Rights arising from defective performance, time limits and the procedure are governed by the complaints policy (https://marketingexpress.app/legal/complaints). 12.2 A complaint can be made in the account on the order, by e-mail to support@tradixapp.com or by phone. 13. CONTENT RULES AND AI LABELLING 13.1 The Operator does not create content that is illegal or contrary to the AI and content rules (https://marketingexpress.app/legal/content). This includes in particular intimate or sexual content of real persons, child sexual abuse material, impersonation of a real person without their consent, misleading advertising and content infringing the rights of third parties. 13.2 The Operator may refuse or stop an order with such content and remove stored content. It proceeds in accordance with the content rules and always provides the Customer with a statement of reasons. 13.3 The Operator labels results containing AI-generated content in a machine-readable way in the file metadata. A Customer who publishes such a result is obliged to label it in accordance with Article 50 of Regulation (EU) 2024/1689 on artificial intelligence (AI Act), in particular realistic footage, a talking avatar or a synthetic voice that could appear to be real (deep fake). The Customer must not remove the labelling from the files. 14. LIABILITY 14.1 The Operator is liable for damage in accordance with the law. 14.2 The Operator is not liable for: a) the content of the Customer’s materials and brief, or third-party claims arising from them; b) the way in which the Customer uses or publishes the result, or its business results (reach, sales); c) the blocking, restriction or muting of content by a social network under its rules; d) temporary unavailability of the Website due to maintenance or an outage of service providers. 15. PROVISIONS FOR BUSINESSES 15.1 If the Customer is a business, the provisions on consumer rights (in particular Article 11) do not apply to them, and the following deviations apply: a) the Operator’s total liability for damage arising from one order is limited to the price of that order, and for a subscription to the price paid for the last 12 months; the limitation does not apply to damage caused intentionally or through gross negligence or to harm to a person’s natural rights; the Operator is not liable for lost profit; b) defects must be notified without undue delay, no later than 14 days after delivery of the result; c) the Customer assumes the risk of a change in circumstances (§ 1765(2) of the Civil Code); d) §§ 1799 and 1800 of the Civil Code on contracts concluded by adhesion do not apply; e) the Customer shall indemnify the Operator against third-party claims arising from the Customer’s materials and brief (Article 6), including reasonable costs of legal representation; f) where the Customer entrusts the Operator with personal data of which the Customer is the controller, the data processing agreement (https://marketingexpress.app/legal/dpa) forms part of the contract; g) disputes are decided by the general court having jurisdiction according to the Operator’s registered office. 16. GRIEVANCES AND DISPUTE RESOLUTION 16.1 The Operator accepts grievances and suggestions at support@tradixapp.com and handles them without undue delay. 16.2 A consumer has the right to out-of-court resolution of a consumer dispute. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, https://adr.coi.cz. The consumer may use it if the dispute could not be resolved directly with the Operator; a petition may be filed no later than one year from the day on which the consumer first asserted their right with the Operator. 16.3 Supervision of consumer protection is exercised by the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI) (https://www.coi.gov.cz), of personal data protection by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, ÚOOÚ) (https://uoou.gov.cz) and of digital services by the Czech Telecommunication Office (Český telekomunikační úřad, ČTÚ) (https://ctu.gov.cz). Supervision under the Trade Licensing Act (živnostenský zákon) is exercised by the competent trade licensing office. 16.4 The contract is governed by Czech law. This choice of law does not deprive a consumer of the protection afforded to them by the mandatory provisions of the law of the state of their habitual residence. 17. FINAL PROVISIONS 17.1 The Operator may amend these Terms for an important reason, for example a change in legislation, in the scope of the services or in the technical solution. An amendment does not affect orders already concluded. For subscriptions, the Operator announces an amendment by e-mail at least 30 days in advance; the Customer may reject it and cancel the subscription as of the date on which the amendment takes effect. 17.2 If any provision is invalid or ineffective, the remaining provisions remain in force. 17.3 These Terms are effective from 4 October 2026 (version 2026-10-04). The Operator will provide previous versions on request.